All services are online

Improved Email Spam Protection

We have recently upgraded our email security to provide better protection against unwanted and harmful messages. These improvements include enhanced detection of suspicious email patterns, as well as the addition of new protections through our partnerships with leading anti-spam providers such as SpamHaus, SpamCop, and Barracuda.

These changes are designed to reduce the amount of spam that reaches your inbox. However, if you use the “More Aggressive” spam filter setting in the eXtend control panel, you may notice some legitimate messages being caught. If that happens, we recommend adjusting your spam filter setting to a less aggressive level.

If you experience any difficulties or have questions, please contact our support team who will be happy to help.

Heart Internet - DNS

Operational

Heart Internet - Services

Operational

Heart Internet - Shared Hosting Servers

Operational

Heart Internet - Shared Mail

Operational

Heart Internet - FTP

Operational

Heart Internet - Windows Services

Operational

Cluster 10 (web32, 33, 34, 35, 36)

Operational

Cluster 11 (web37, 38, 39, 40, 41)

Operational

Cluster 12 (web42, 43, 44, 45, 46)

Operational

Cluster 13 (web47, 48, 49, 50)

Operational

Cluster 14 (web53, 53, 54, 55)

Operational

Cluster 15 (web160, 161, 162, 163)

Operational

Cluster 16 (web165, 166, 167, 168)

Operational

Cluster 17 (web170, 171, 172, 173)

Operational

Cluster 18 (web175, 176, 177, 178)

Operational

Cluster 19 (web180, 181, 182, 183)

Operational

Cluster 20 (web224, 225, 226, 227)

Operational

Cluster 21 (web229, 230, 231, 232, 233)

Operational

Cluster 22 (web234, 235, 236, 237)

Operational

Cluster 23 (web244, 245, 246, 247, 248)

Operational

Cluster 24 (web100, 101, 102, 103)

Operational

Cluster 25 (web105, 106, 107, 108)

Operational

Cluster 26 (web110, 111, 112, 113)

Operational

Cluster 27 (web115, 116, 117, 118)

Operational

Cluster 28 (web120, 121, 122, 123)

Operational

Cluster 29 (web125, 126, 127, 128)

Operational

Cluster 30 (web130, 131, 132, 133)

Operational

Cluster 31 (web135, 136, 137, 138)

Operational

Cluster 33 (web140, 141, 142)

Operational

Cluster 34 (web145, 146, 147, 148)

Operational

Cluster 35 (web150, 151, 152)

Operational

Cluster 36 (web155, 156, 157)

Operational

Cluster 38 (web75, 76, 77, 78)

Operational

Cluster 39 (web80, 81, 82, 83)

Operational

Cluster 40 (web85, 86, 87, 88)

Operational

Cluster 41 (web90, 91, 92, 93)

Operational

Cluster 42 (web95, 96, 97, 98)

Operational

Cluster 43 (web239, 240, 241, 242)

Operational

Cluster 44 (web1, 2, 3, 4)

Operational

Cluster 45 (web6, 7, 8, 9)

Operational

Cluster 46 (web11, 12, 13, 14)

Operational

Cluster 47 (web16, 17, 18, 19)

Operational

Cluster 48 (web21, 22, 23, 24)

Operational

Cluster 49 (web26, 27, 28, 29)

Operational

Cluster 50 (web57, 58, 59, 60)

Operational

Cluster 51 (web62, 63, 64, 65)

Operational

Cluster 52 (web67, 68, 69, 70)

Operational

Cluster 53 (web71, 72, 73, 74)

Operational

Cluster 54 (web189, 190, 191, 192)

Operational

Cluster 55 (web193, 194, 195, 196)

Operational

Cluster 56 (web197, 198, 199, 200)

Operational

Cluster 57 (web249, 250, 251, 252)

Operational

Cluster 58 (web298, 299, 300, 301)

Operational

Cluster 59 (web302, 303, 304, 305)

Operational

Cluster 60 (web306, 307, 308, 309)

Operational

Shared cPanel - Server 1

Operational

Shared cPanel - Server 2

Operational

Shared cPanel - Server 3

Operational

Shared cPanel - Server 4

Operational

Shared cPanel - Server 5

Operational

Previous incidents

Sep 15, 2025

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Sep 15 at 10:20am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Sep 15 at 12:05am BST

Cluster 20 (web224, 225, 226, 227) recovered.

3 previous updates

Sep 13, 2025

Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved Sep 13 at 11:07am BST

Cluster 26 (web110, 111, 112, 113) recovered.

5 previous updates

Sep 12, 2025

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Sep 12 at 10:11am BST

Cluster 20 (web224, 225, 226, 227) recovered.

5 previous updates

Outgoing Mail

Resolved Sep 12 at 09:14am BST

We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP.

EDIT - This issue has now been resolved.

Sep 11, 2025

KVM Host Patching (VPS Platform) – Thursday 11th, 00:00 – 05:00 AM GMT

Maintenance

Resolved Sep 11 at 01:00am BST

Please be informed that we will be performing scheduled maintenance on KVM hosts as part of our regular security patching process.

Maintenance Window:
Wednesday, September 11th, 00:00 – 05:00 AM GMT

Purpose:
To apply critical security updates to the underlying VM hosts to ensure continued stability, performance, and security of our infrastructure.

Impact:
During this window, the following VM hosts will undergo a controlled restart:
ssd325, ssd337, kvmhost276, ssd327, ssd362, ssd389, ssd347...

Previous updates