Some services are degraded

Phishing is on the rise

Phishing and impersonation scams are rising across the internet. Be wary of emails asking you to ‘verify’ details, make payments, or share codes. Check sender details carefully before clicking any links, and If in doubt, go directly to your account from our website.

For extra protection, please enable two-factor authentication (2FA) on your account. It only takes a minute and makes your account significantly safer.

Turn on 2FA

Staff Training

Support Update: Enhanced training for the support team will take place between 17th and 20th November.

Please be aware that our live chat will be switched off during this period. Tickets will still be monitored, but replies may be a touch slower than normal. Thanks for bearing with us!

Heart Internet - DNS
Operational
Heart Internet - Services
Degraded
Heart Internet - Shared Hosting Servers
Operational
Heart Internet - Shared Mail
Operational
Heart Internet - FTP
Operational
Heart Internet - Windows Services
Operational
Cluster 10 (web32, 33, 34, 35, 36)
Operational
Cluster 11 (web37, 38, 39, 40, 41)
Operational
Cluster 12 (web42, 43, 44, 45, 46)
Operational
Cluster 13 (web47, 48, 49, 50)
Operational
Cluster 14 (web53, 53, 54, 55)
Operational
Cluster 15 (web160, 161, 162, 163)
Operational
Cluster 16 (web165, 166, 167, 168)
Operational
Cluster 17 (web170, 171, 172, 173)
Operational
Cluster 18 (web175, 176, 177, 178)
Operational
Cluster 19 (web180, 181, 182, 183)
Operational
Cluster 20 (web224, 225, 226, 227)
Operational
Cluster 21 (web229, 230, 231, 232, 233)
Operational
Cluster 22 (web234, 235, 236, 237)
Operational
Cluster 23 (web244, 245, 246, 247, 248)
Operational
Cluster 24 (web100, 101, 102, 103)
Operational
Cluster 25 (web105, 106, 107, 108)
Operational
Cluster 26 (web110, 111, 112, 113)
Operational
Cluster 27 (web115, 116, 117, 118)
Operational
Cluster 28 (web120, 121, 122, 123)
Operational
Cluster 29 (web125, 126, 127, 128)
Operational
Cluster 30 (web130, 131, 132, 133)
Operational
Cluster 31 (web135, 136, 137, 138)
Operational
Cluster 33 (web140, 141, 142)
Operational
Cluster 34 (web145, 146, 147, 148)
Operational
Cluster 35 (web150, 151, 152)
Operational
Cluster 36 (web155, 156, 157)
Operational
Cluster 38 (web75, 76, 77, 78)
Operational
Cluster 39 (web80, 81, 82, 83)
Operational
Cluster 40 (web85, 86, 87, 88)
Operational
Cluster 41 (web90, 91, 92, 93)
Operational
Cluster 42 (web95, 96, 97, 98)
Operational
Cluster 43 (web239, 240, 241, 242)
Operational
Cluster 44 (web1, 2, 3, 4)
Operational
Cluster 45 (web6, 7, 8, 9)
Operational
Cluster 46 (web11, 12, 13, 14)
Operational
Cluster 47 (web16, 17, 18, 19)
Operational
Cluster 48 (web21, 22, 23, 24)
Operational
Cluster 49 (web26, 27, 28, 29)
Operational
Cluster 50 (web57, 58, 59, 60)
Operational
Cluster 51 (web62, 63, 64, 65)
Operational
Cluster 52 (web67, 68, 69, 70)
Operational
Cluster 53 (web71, 72, 73, 74)
Operational
Cluster 54 (web189, 190, 191, 192)
Operational
Cluster 55 (web193, 194, 195, 196)
Operational
Cluster 56 (web197, 198, 199, 200)
Operational
Cluster 57 (web249, 250, 251, 252)
Operational
Cluster 58 (web298, 299, 300, 301)
Operational
Cluster 59 (web302, 303, 304, 305)
Operational
Cluster 60 (web306, 307, 308, 309)
Operational
Shared cPanel - Server 1
Operational
Shared cPanel - Server 2
Operational
Shared cPanel - Server 3
Operational
Shared cPanel - Server 4
Operational
Shared cPanel - Server 5
Operational

Previous incidents

Nov 22, 2025

Cloudflare Outage

Degraded

Created Nov 18 at 01:29pm GMT

Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.

Nov 17, 2025

Cluster 56 (web197, 198, 199, 200) is down

Downtime

Resolved Nov 17 at 11:15pm GMT

Cluster 56 (web197, 198, 199, 200) recovered.

3 previous updates
Previous updates